As someone who has also been a patient at this location as well, I stress, it is not the doctors and the front office staff. It's the interns/doctors' understudy or residents. They are the most culturally bias, tone deaf, indignant and ignorant group of people I ever had to endure for an eye exam. Obviously, their uselessness cause them to resort to being the location's medical bullies or weirdos because standing outside the door while I was getting my exam snickering as though new to seeing a mirror or in awe of a music box was relatively unsettling. Because of how uncomfortable I was made to feel, I opted for the Downwood location but that is a review all within itself.

I'm going to start off by saying my time is just as important as the doctors and the staff. I had a 7:30 a.m. appointment. I got there at 7:25. I was the first person to sign in. Theses days if you are late for an appointment by 15 minutes they either cancel your appointment or charge a fee. At 8:15, I spoke with a front desk to confirm if my appointment time was 7:30 or if I was suppose to be here at 7:30. She confirmed by appointment time was 7:30. By this time about 6 people who came after me had been called to the back to be seen. I waited about 10 more minutes and went back to the desk and advised that I wanted to cancel my appointment and I wanted a refund of my deductible. They proceed to tell me they are in the back setting up and my file is in the back. I advised her to go get it because my time is just as valuable an anyone elses and to sit her for almost an hour is ridiculous. I will never service this office and I will let my optometrist know as well so that she will not do any other referrals to this practice.

I called to ask if they took insurance and the lady that answered responded “…um yes we take insurance we are a medical office…? “ awkward silence.. She shouldn’t be giving people that attitude like if I’m dumb but simply answer patients doubts without an attitude. Her tone was so denigrating