Ophthalmic Consultants of Boston - Easton
,
South Easton, MA

The older woman with glasses at the front desk is rude. Their system was down today so they had to reschedule our appointment. Which is an inconvenience but I understand that stuff happens and it isn't their fault. But we walked in 15 minutes early and this lady is looking at me like I have 10 heads and tells me very slowly and in a rude tone that they're just taking names and numbers because the system is down. It's like she expected me to know that they weren't doing appointments today and I annoyed her by coming in. Not sure what her problem was, but her attitude is what irritated me, not the fact that we have to reschedule. Do better.

I called and pressed 3. The lady on a new patient line picked up. I started to explain my eye issue and she hanged up on me. Called again. Urgent eye issue, they cannot see me until October. Called a different place and got appointment for tomorrow.

Terrible. Not the staff but the scheduling. I have been going to eye health services for years, have never had an issue with waiting. Today I waited an hour just to see the tech and now I wait again for the Doctor. My appointment was at 3:15 and here it is 4:30 and I am still here. The tech told me it is ever since the conversion with OCB. She said that they have lost staff because of the over scheduling. Well now they are going to lose a patient.