Ophthalmic Consultants of the Capital Region
500 State St Suite 1A,
Schenectady, NY

Absolutely horrible... I have had 20/20 vision my entire life I have had no issues my entire life so far, until the last 6 months about. All off a sudden things got blurry. More so with reading up close. Sometimes faces Been there twice. Apparently the tech is the doctor and the doctor just does nothing?? Hope the technicians gets better pay than the doctors! Each time given glasses with two different scripts (supposedly) though they seen the same. I have to stretch my arms as far as I can out, to even see clearly. WHAT IS GOING ON WITH MY EYES?! That's the million dollar question. Now get this. NO GLASSES, I go out side and read with 20/20 vision again!!! Book in front of my face practically, crystal clear!! I go inside and my vision is immediately blurry, can no longer read and my finances face is blanked out. Like a flare is in front of it, washing it out to nothing!!! That eventually adjust but reading, no... that's blurry to the point that I CAN'T read. They say it's because it's natural light!! Are you kidding me? I know about natural light. I also know my entire life i NEVER dealt with this and my 20/20 vision. Something is NOT right and my eyes are not adjusting to darker indoor lighting. Stepping outside IS NOT going to make everything crystal clear if I supposedly need glasses now?!And the doctor, I see him at the end. He looks over the paperwork from the technician ( you know, the people who didn't go to school to be a eye doctor). And says a sentence and sends you on your way.... Thanks for finding the root cause of whatever is going on with my eyes. Oh wait, that didn't happen. And no! I am not happy. Why? These are my eyes!! If I messed up typing, sorry can't really proof read. So it is what it is . 0/10 stars and I would like to know what is going on to correct this? Why is this branch ran like this? Why don't people listen? And why can the doctor not actually be a doctor? And caring, understanding individuals would be nice. That helps get a positive manner back. Now I'm just frustrated and scared about my eyes .

I had an emergency visit for a detached retena. I was introduced to Dr Rabady, who went above and beyond to take care of both of my eye's and kept me informed on my progress throughout all of my visits.

Where to start? First, this place left me waiting in my car for hours for my appointment. It was during Covid, so I tried to be understanding of the situation, but when you are sitting in a car during the winter for hours with the car running, only to discover that the entire office left for the day without calling you in for your scheduled appointment (when they asked you to stay waiting in the car), well… a person does get a little frustrated! Next came the you-have-to-pay-us-270-dollars-even-though-it-was-our-staff-that-scheduled-you-too-soon-for-your-appt-for-insurance-to-cover-it. I get it. Ultimately, it is the patient’s responsibility to remember when, last year, they went for their annual refraction, however, when that patient is going to the same said practice for several other appointments that same year due to special eye conditions, it does leave that patient at a little bit of a disadvantage in trying to remember. And then to hear, “Yes, we made a mistake in doing this, but this is a person who no longer works here so we can’t go back and retrain her.” Well, perhaps after admitting that, you might consider giving a patient partial credit, since you admit that the person was fired because they obviously weren’t doing their job correctly? Finally, the frosting on the cake was when one of the new doctors said that they would no longer prescribe contact lenses for me. No reason given. I paid the 270 dollars and left for good. Caveat emptor!