Ophthalmic Surgical Associates
,
Glen Mills, PA

Highly recommend Dr. Christopher Williams for eye care. Knowledgeable, professional, friendly. Great overall office visit experience. Thank you!

Terrible experience, extremely unprofessional: please be careful if you go here! I went for an eye exam at the Media location and gave my eye insurance information. I saw optometrist Dr Noyes and explained that a medication I’m on made me want to get an exam. All of a sudden he is alarmed as he says he finds “narrow angles” in my eyes and it can be “dangerous to dilate” so he won’t do it. He explains if these angles close, you can lose vision and it’s an emergency situation so you’ll need to get to an ER within hours. He keeps asking if I ever feel nauseous or get over-the-eye headaches. Obviously, I’m really concerned by this, and ask to see an ophthalmologist as he suggests. He says that Dr Witherell is in the office, but wasn’t here because his cell phone was stolen and he was out getting another one, so now he’s backed up on patient visits (!). The office scheduled me for the Glen Mills office the following day and I’m worried. At the Glen Mills office, during the exam, Dr Witherell barely says a word to me (though his assistants were kind). He looks at my paperwork, mentions the narrow angles, seems to shake his head, then uses a tool to check these angles. Dr Witherell shakes his head again, scowling, and says he doesn’t see anything concerning. I ask him, “are they narrow, will they cause problems? I’ve been worried about this because Dr Noyes said this can make me lose my vision.” He says, “If they even did cause issues, it wouldn’t be for another 30 years at least. They’re fine.” He continued the exam, and wasn’t even going to dilate me until I asked! He dilated, waited maybe 5 minutes, came in to check and says nothing, again. I ask about the medication I’m on and he mumbles a few words that he’s not concerned. I was stunned by his demeanor; but more stunned by the fact that Dr Noyes seemed to have fabricated a serious issue that sent me to the ophthalmologist, who expressed zero concern about said issue. Is that because Dr Noyes didn’t know what he was looking at and made an incorrect diagnosis? Or they’re trying to make more money by sending people for additional visits? His framing of this issue as serious caused me undue mental distress and anguish. Then I got the bill. Even though the first optometry exam was fully covered under my eye insurance plan, they billed my health insurance. In retrospect, interesting that they took my health insurance info before it was even determined I’d need to see an ophthalmologist, isn’t it? Hmmm. I called the office and got Jessica and explained this, and she said, “yeah, I see what you mean, I see your eye insurance on file. I don’t know why they didn’t put it through that, that’s wrong. I can understand why you’re upset” and that their billing person Isabel is only there on Fridays (?) but I can expect her call. They call my husband’s phone instead of mine for some reason on Friday morning and I call back. Isabel says that it was billed this way because of what she sees from Dr Noyes. Angry at the experience I’ve described AND now being incorrectly billed for an exam, I explained that this needs to be voided immediately and put through my eye insurance. This is a scam. She had the audacity to say it “wasn’t a big deal,” even though she has no understanding of what occurred during these exams and is charging me erroneously. She said I came in for an issue, not an exam: this is blatantly false, and manipulative. I scheduled an eye exam and the bill itself reflects this. I mentioned a concern during the exam, as all patients do. If I go to my family doctor for a physical and mention a concern I have about my health, are they not going to bill it as a physical? This is the definition of a totally deceptive medical practice and gaslighting. I’m waiting on a response from the doctor and a correction and voiding of the false health insurance claim. I saw a lot of elderly patients in the Media office. If you are an elderly patient or a caregiver, please be aware and cautious; or go to a different practice altogether.

I've had the worst experience at Vantage Eye Care in Glen Mills. Vantage provided my daughter glasses with a one year warranty then refused to fix them when the glasses broke! They've been completely unresponsive to our needs and I will never visit them again!

Receptionist called two weeks ahead of a procedure to reschedule the time. I advised them that i cannot accept the new time due to a work commitment. The said ok to keeping the procedure at the original scheduled time and day because of my … More

My expierience with with Dr. Witherell and staff over the many years has been rewarding. Dr. Witherell is the most knowledgeable eye specialist in the tri -state area. Having experienced catarac surgery and having glaucoma I wouldn't trust my eye health to anyone but him. I do believe his patient load can be overwhelming and office and staff are forgiving for delays. Be patiencent with the him as he is the best!

The cataract surgery went well and everyone was helpful and nice. That was in the surgery center upstairs in the building. I was allowed in to assist my 81 year old mother. Two days later we came for a checkup with the doctor. The office … More

Dr Witherell is the best! Did both my cataracts & I’m not an ‘eye person’.

Fantastic staff, always looking to accommodate patients when they can and I've been there a couple of times. Each time is a little bit of a wait but well worth it. Would recommend them to anyone.