Optica Optima LLC
2703 Bergenline Ave,
Union City, NJ

I went in to get my glasses tightened yesterday, 4/16/22. An elderly gentleman working there charged me 5 dollars to tighten them. He tightened the frame for me but ruined my $480 transition blue light lenses because the machine he used to tighten them ruined them with the heat..... Then he had the audacity to point to a sign that read that they weren't responsible for anything that happens during repairs... At first, I thought I just needed to wipe my glasses with a cloth, but then I noticed that no matter how hard I cleaned them, I still couldn't see clearly. Then I noticed that the lenses were warped....

I got new glasses a few months ago and I still see blurry. I think I see better with my 5 year old glasses. I'm sorry but I think this place is a scam. They are probably trying to make money off people's misery.

I am one that would rather to not give any reviews to avoid posting a negative one but I’ve had it. I’ve been with them for about 10years now because really, my family and I only see them once a year and I don’t like constantly changing these type of doctors/things. The audacity that they have here is insane, from canceling appointments once I’m already there because simply, she (the Dominican lady that runs the front, it’s been 10 years and I’ve have enough conversations with her and she has told me herself) had to go run an errands and didn’t want to miss her bus, to losing my glasses that have been chosen and paid for with a response “oh it happens just pick another one,” to being denied a copy of my child’s prescription because she felt only they needed to have that information, to telling me that I can’t get the date of my child’s follow up visit over the phone and that I had to come in to find out, yet every time I walk in she’s either eating or just sitting there. During my time with them I’ve seen two male doctors and one female doctor, they’ve all been professional and effective. However, she and whoever she trains is bad for business, chasing patients/customers away because she wants to just sit there yelling at everyone. Denying a follow up appointment over the phone in 2022?! Are you out of your mind? Shouldn’t this be more effective than having more people in person when they’re not being seen? I’ve read several other reviews as well as family and friends who’ve left elsewhere because of the same reason m. Terrible and sad I took this long to leave. Not worth the headache, this lady speaks like she wants to attack you every time she has to do some type of work. I hope it gets better for whoever is still with them.