This has to be the worst opthamology department I have ever dealt with. I called saying I have complications from an eye surgery and was told I cannot be seen until a week later. Seriously!! And then I asked to speak to a nurse and they would not let me. Then I get an email saying I have a video visit. How on earth is someone going to see if something is in my eye by video? Then I called the even more useless advice line where the guy asked me the most irrelevant questions. After all that I still didn’t get the help I needed. What part of “I had surgery a week ago and I’m in pain” is so hard to understand? They want people to wait after a major surgery. So here I am standing in person and now I have to wait until 6pm to be seen. Now asides from the eye pain I have I also have a terrible headache from everyone I had to yell at.

I love the look of the new building. instantly when you walk in through the front you can see the optical center to your right hand side . there’s a waiting seats. the seats are comfortable. I recently went to get my glasses resized and they were all very helpful towards me Kiaser has always served me well and thier customer service is superb

The lack of any Spanish speakers on the front desk on a regular basis is pretty disturbing. Do you just not accept people of Latin heritage into this department ? How do you expect to serve a community that has been known as little Mexico for as long as Redwood City has been a city with a lack of Spanish speakers