The only bad part about having Kaiser Insurance is having to deal with their Vision Center. Sarah is literally awful. Customer service? Don’t know her! Being kind to your patients goes a long way no matter the situation. I’ve also had them order glasses for me and they showed up in the wrong color. They tried to gaslight me that I ordered red glasses? I didn’t. I ordered brown just like the display model that I tried on but ok. I had to escalate the issue with the manager although that isn’t saying much because he wasn’t as helpful. Overall, steer clear of here if you can. I will be getting a different vision plan next year and pay an additional monthly fee just to avoid this nightmare of a place… maybe recommend this place to your worst enemy.

Sarah, or whatever her name is, the one with the tacky blue eye shadow, did not schedule me correctly and had me waiting for so long just to tell me to reschedule a month later. Seriously?? We are paying such a high premium for the service and unprofessionalism to be this horrible. I don’t mind waiting, but for them to tell me to reschedule cuz they cannot do their job properly? Unacceptable.

The optical shop on the 3rd floor of this hospital is a very bad place. The service is extremely bad. The staff is lazy and unprofessional. My son's glasses were mistaken for three times by them. I will never come to this place again, and there is racial discrimination. Do not recommend this place!