Optical Center | Kaiser Permanente Oakland
3772 Howe St 1st Floor, #130,
Piedmont, CA

This place is always the very worse experience! Be ready to wait on hold for 30+ minutes when trying to get any type of care even when told to follow up with your doctor ( who will give you no way to contact them or ask follow-up questions). I seriously have so much anxiety ever time I deal with them because it is always a nightmare! Yu can never get an appointment in a timely matter, there are always mistakes. Desperate for new contacts, been trying to figure out my prescription since November! They have managed only time to see me twice with over a month between follow ups and each prescription they give me is awful. As I am writing this I am 28 minutes on hold. So unprofessional and shameful. Needed to add that after over 30 min on hold the receptionist immediately hung up. Just amazingly horrible!!!

Prescription for glasses were correct but had to return three times because they were not properly filled. I decided to get a refund and to go elsewhere.

Given I was filling my prescriptions glasses during the COVID epidemic, the service was well-organized and efficient. I was able to find reasonably priced & attractive frames with the assistance of the staff. I received my new glasses in a very short time. The glasses were accurately made and the staff provided necessary adjustments to ensure that they fit properly. I have used this service for years and will continue to.