I am pleasantly surprised to experience such an outstanding service from the doctor and the staff. I am particularly grateful for Dr. Yandell. She took special care and time to review with me the result of my eye exam as well as provided me tips and other eye health maintenance they offer. Joanna and Frances were helpful, amicable, professional and were quite knowledgeable. I highly recommend the Optical Illusions at Santana Row.

I went to the shop for refraction and a pair of glasses, the glasses turned out great, and the staff and doctor were very kind. However, there is one thing fishy about this place: they will not only do refraction and glasses for you, which is covered under VSP, but they will also insist doing extra eye exams and scans, which they will put on your medical insurance. My understanding is that this is how they make money, because my insurance company sent me a surprise bill of an extra couple hundred dollars. Some of the extra scans are even performed after my conversation with the doctor, and I do not even know what they are for. So, beware, you should at least turn down services that you don’t need. Do not provide your medical insurance card to them. You only need to provide them your vision insurance information like VSP.

Great expertise and friendly service. Dr. Kat is very knowledgeable and thorough, ensuring my eye health and function. I am a customer for life.