Optical Outlets
140 E 13th St,
St Cloud, FL

I was so pleased with Ashley from the moment we came into the door till the end of appointment. The Dr. was easy to work with. Ashley was extremely patient teaching my daughter to use contacts! Definitely coming back!

If there were an option to rate this establishment with zero stars, that would undoubtedly be my preference. Allow me to recount an experience I had on 12/6/23. I must emphasize that if you are a veteran dealing with anxiety, PTSD, or any other similar conditions, I would strongly advise against visiting this establishment, as it has the potential to trigger distress. I was referred to this clinic by the VA for an examination. However, I must express my disappointment with the technician I encountered during my visit. Their demeanor was discourteous and uncooperative, and they showed no willingness to address any of my inquiries. This was particularly disheartening as it was my first time seeking medical assistance at this clinic. As a patient entering an unfamiliar environment, one naturally expects the staff to be attentive to their concerns, ensuring their comfort and understanding of the purpose of the visit. However, when I attempted to convey my apprehensions to the technician, he dismissed them, insisting that I read the ingredients on a cleaning wipe. This trivialization of my concerns was disheartening. Furthermore, after waiting for approximately 30 minutes, presuming I was waiting to see the doctor, another patient was called in ahead of me without any explanation. During one of the examinations, the technician also failed to inform me of the potential discomfort or surprise that I would experience, treating it as a source of amusement. I found this behavior far from amusing and, in fact, deeply disrespectful. Given my experience, I cannot, in good conscience, recommend this facility to any veterans or individuals seeking medical care. I have never felt so disrespected and belittled, to the extent that I felt compelled to leave, something I would never normally consider. I have no intention of ever returning to this place or even considering it as an option in the future. It is also worth mentioning that the confirmation of the appointment was conducted in an unprofessional and rude manner.

Kudos to Optical Outlet. The girl who used to stay on her phone more than help customers is gone!! Hired a front desk person and some other new people. Thank God they kept the good people. I'd give 5 stars, but the wait time with an appointment was over an hour.