Optical Outlets
,
Lady Lake, FL

Horrible customer service. The website says they take my insurance, when I got in they didn’t. Fine not a problem but I broke my glasses and I’ve asked for my prescription over 12 times in the past two weeks from Jennifer who answers the phone and she always says she will send it out by end of day but never ever does. Went in person she told me to expect it in my email, never sent. Why should I beg people to work? This is pure laziness. Jennifer should get a different job, if she doesn’t like working.

Johnny was exceptional with customer service. Very polite and committed to helping people with not only their needs but also insuring that they receive every penny from their insurance. For me he made sure that every aspect of my glasses were covered. Scratch, glare, transitions, and polycarbonate lenses. He went as far to remove an additional 20% off of the cost as a result of the type of vision insurance I have! This was my first visit to Optical Outlets and I was thoroughly impressed from the moment I walked in to when I departed. They now have a very loyal customer!!

Samantha was very helpful and patient with me through my purchase of 2 pair of glasses. She made sure my insurance was deducted from my payment. Great choices of frames and excellent customer service. Thank you, Samantha