Optima Optometry
3480 El Camino Real,
Santa Clara, CA

This optometry is a joke! They are in network for my insurance and close by, so I decided to give them a try. The door was locked when I arrived during the business hours. After a while, a lady came out and told me to book appointment by email even though I have my prescription and just wanted to looked at the frames. She said they are all busy and I cannot look by myself. She refused to book for me when I was there and said they are good with responding emails and they would reply within the same day. She also made it very clear that she does not want me to call for appointment. Then, I went home and emailed them. Waiting, waiting, waiting…. No replies until 1 week later and told me they don’t have time for me to look at their frames! This is just so lame! The people work at the store are too lazy and push customers away. I hope the owner is aware of it! I’d be very concerned if I got my glasses from there and had some problem. I guess they would probably tell me they did not have time to talk to me. I’d be stuck if that happened! My advise is to stay as far as possible from this business. There are plenty of good optometries out there. No need to bother with the ones with terrible customer service.

I was treated very nicely by all staff and Dr. Nguyen was very friendly. No overly eager salesperson, just great service and fast response to my appointment request.

The lens didn’t fit in the frame properly but still forced to take them as there is no option. You can see the how they tried to fit the lens in the frame. They look ugly. The manager is very rude. For any question I ask he keep on debating … More