Optometry - Terra Nova
374 E H St #1708,
Chula Vista, CA

The staff is very rude and seem bothered to do their job. They have no patience with children and seem annoyed. I waited almost 2 months for contact lenses prescription for my son..I called a month in and they were behind so I called again a month later asking why is it taking 2 months. They informed me they called the wrong number… ridiculous. When I ordered the lens they told me it would be 100 for the exam and 40 for the training… but when I asked for a refund for the training that we never did because I no longer wanted to go through them(I don’t want to wait 2 months everytime he needs more contacts), they changed it and said 140 was for the exam. Then when I said okay just give me the prescription she said she couldn’t because it was never finalized. The manager Leticia would not help me even though it was their mistake. I asked for her supervisors info and she said she couldn’t give it to me. Now I’m waiting to see if her boss “Herbert” will ever call me back. I will say the dr who did the was great!

I took my kids ages 4 &6 for their very first eye exams. The exam was fantastic. The doctor was so sweet and wonderful with my girls. When we picked up our glasses our experience with the staff was not great. I felt like we were an inconvenience to them. Our glasses were handed to us and that was it. No adjustments or mirrors were offered. This was the first time they've ever worn glasses and got zero support. We weren't even acknowledged. We were never told to make appointments when picking up the glasses. So I guess the service ends after they are handed to us. Kind of sad really, other eye care places I've been to always offered basic service to me when getting my glasses. I made sure before leaving we tried them on, even asked politely if I could use one of the mirrors. Still no one in the office asked if we needed help or asked how they fit, nothing. Like I said I felt like we were an inconvenience to them. I wasn't going to leave a review, but thought maybe they should know so the next time kids come for the first time be nicer and offer the service of a mirror and adjustments.

Always excellent service here! Got new eye exam and lenses. Dr. Alyssa Bianes was awesome! She was personable and helpful! Atsuko was helpful as well. Elias was very helpful with my budgeting.