Have worked with Dr. O’Rourke’s office for years and love it! Just had my yearly appointment with Dr. Waddel and she was professional, thorough, and friendly. Even answered some off-the-cuff questions I had about the inside of the eye when we were looking at my eye scan pictures. Excellent work.

Just got home from this office and very angry and displeased. My husband and I both had appointments, and wrote the incorrect time in our calendar by 20 minutes off for the one appointment. We were 15 minutes late for the first appointment, and were told one of us could not be seen because we were late. The office receptionist was not kind to us at all; very rude. There were no other patient's in the waiting room...not a one, and no other patient's even arrived to the office for their appointment until 40 minutes after we got there. Office staff were all sitting in a back room; not busy!! We have been going to this office for years. When I called to tell them why we would not be back. I was told Dr. O'Rourke's policy is he will not see patients if they are 20 minutes or more late. We were 15 minutes late. Really!? Very bad patient/customer service. Do not recommend this office...no grace periods given. I have never wrote a bad review before this one; this is how disappointed and angry I am. Very disappointed Lynn Holzemer

Sharon and her team are great. My kids were happy and comfortable during their exams and had fun getting to pick from the wide selection of frames. They were actually excited about getting glasses! And the new office is beautiful and easy to get to.