Pacific Eye Associates
2100 Webster St # 214,
San Francisco, CA

From my personal experience here, do not go here. The practice runs like a zoo and very chaotic. Spent more time with the assistants then the doctor. Doctor also only spends 5 minutes or less and prescribes medication without much explanation and is told to come back in a week. When questioned, doctor will say they did their job and refer me to another specialist in the practice to address the new issue but actually they never addressed the real issue. Please go somewhere else. The doctor I was assigned was horrible and other reviews have stated this person's name. I will not repeat it.

I went in for cataract surgery on one eye. Here's my experience so far. 1. Mystery billing: I went to Pacific Eye Associates and had a consultation. They said I had to go to a different facility (Sutter Health CPMC) to get a lens measurement, so I did. Two weeks later I got a bill for $440.80. Total bill was $551 and my insurance (Aetna) only covered $110.20. I have great insurance so this was very annoying. Then, I decide to get the upgraded Vivity lens. I signed a document that says "$2,600 collected prior to surgery and another $1,000 due on the day of surgery". When I get to the surgery they charged me "LENS Fee $995/AETNA 10% $220" for a total of $1,250. Where did that extra $250 come from? Who knows... they just tack it on. My surgery was yesterday so I suspect other random bills will show up in the mail over the next few weeks. I can eat these expenses but feel like its unethical to not lay all of this out up front -- especially for seniors living on a fixed income or low income patients. When I flag this to them they blame the insurance company or other providers... or treat me like I'm being difficult, so I'm sharing this so others have their eyes wide open when they get this procedure. 2. Disappointing Vision Outcome Update 1 week after surgery. I can see up close but my distance vision is significantly worse than pre surgery. They are telling me that it's just as good as before, but that's totally crazy. It's nowhere close. My distance was clear. Now, anything beyond 5 feet is blurry. I thought paying $4k for a multi focal lens would prevent this but I was wrong. I wish I didn't get the surgery. And if I did do it again, I'd get the mono focal lenses, save $4k and have crisper distance vision. So disappointed!

You can tell they don’t care if you recover or not. They either daily the process or they rush you. You can tell they want to sell you on Lipiflow and fool everyone. The staff and doctors are both rude and they just want to make money that’s their end goal. They don’t care if you recover or not and you can see the lack of empathy on their side.