Pacific Eye Specialists
50 S San Mateo Dr # 200,
San Mateo, CA

I have been a patient of Dr. Robert Filer for many years and have nothing but praise and gratitude for his expertise, his skill and his dedication to excellent patient care. I have noticed a small decline in customer service with perhaps one or 2 individuals but moreover I find the staff pleasant and accommodating and many times going out of their way to handle particular issues. Please bear in mind that if they were not capable and expert surgeons and ODs the office would not be as busy as it can get. Along with that, the population in this area has grown exponentially so that there are many seeking health services and we all need to be patient and remember to breathe and use our manners. In particular, medical offices and providers of health care services (pharmacies etc.) are often overwhelmed and the stress levels are high among these workers. Additionally I notice reviews that speak to events that may also have turned out such because of a patient's personal responsibility to follow up certain procedures by following protocols delivered by Docs. So I'm hesitant to blame or rely on reviews for health care.

Beware of hidden charges!! Especially if you are a new patient. Apparently, they have to do the “full checkup”, which entails additional $300 that the insurance won’t pay for! And!! They won’t tell you, that they do it. No transparency in the bill. Never had this type of experience. And the lady on the phone was extremely mean and rude when I ask for explanation.

The Optometrist assistant and the front desk was very rude to my husband back in 2016 . Of course, my husband was shocked and because both my husband and I have been patients of Dr. Robert Filer since 1996. Dr. Filer did a wonderful job on my husband's laser surgery and ophtalmic lens treatment back in 2016, we were very grateful for Dr. Filer's great skill. We have obviously admired his expertise. However, his front office staff should be carefully selected. Because of the trouble we experienced with the front office staffs' rudeness behavior back in 2016 we're hesitant to return. We've decided to seek out other ophthalmologists. Doctor was either not informed about it; nor, did he care to know about the terrible staffs' rudeness to his patients. We were very emotionally hurt and shocked by their front office staffs' behavior and wanted an explanation. Therefore, I am letting everyone know by writing this review on the staff's rudeness. Hopefully they have changed.