Pacific Northwest Eye Associates
3602 S 19th St,
Tacoma, WA

Dr Patel was okay but everything else concerning this medical facility/practice is sorely lacking. I left 3 voicemails over a seven day period without any response. When I called and did get through, but not using the correct prompt for my question, I got the excuse "we are understaffed" which I responded that is not my problem! The lady who fielded my question concerning my appointment time had to place me on hold twice and then she came back asking when did I what to reschedule, which was not my question. I knew the date but needed to know the time for my surgery because someone forgot to write down on my paperwork. Day of cataract surgery went well, everything was on time and in fact since I was early I got in earlier and out fairly quickly. On my day after follow up visit I had an 8:45 am appointment which I arrived at 8:15am (I'm always early). I finally got called into to a room for the assistant to do her checks and reviews at 9:45am. Then I was asked to sit in a waiting area again for about 15 minutes. When I was placed in a room so Dr Patel could inspect his work, I sat there for another 10 minutes, about ready to just get up and leave when he walked in. He spent about 3 or 4 minutes checking the eye he worked on asked if everything was okay and that was it. I will be passing on my disappointment with this establishment to my Ophthalmologist so she knows that PNW Eye Associates is a rather inept organization in my opinion. I will not be going back here for any future needs.

My care at PNW Eye has been terrific thanks to Dr. Pham. He is thorough, caring, patient and above all knowledgeable and professional. I cannot over emphasize how grateful I am for his support and care

My care at Pacific Northwest Eye Associates has been excellent for many years. The physician and nurses have been prompt and professional. I have never had to wait to be called in for any length of time past my appointment. I feel my physician is very knowledgeable, kind and explains information well.