Palmdale Optometry
516 E Palmdale Blvd,
Palmdale, CA

Worst experience, 1. Rescheduled appointment by mistake, another patient wanted to reschedule. 2 Charged $20.00 for a test that a must at this office to get eye exam, not told to me until arrival. 3. Go to pickup glasses, supposed to be bifocals and were not, and couldn't see far vision worst that 2yr old lenses. Blamed on lens quality, nothing they could do. They are going to cancel the whole order, we will see. 4. Could not use old frames. Went to different optometrist, test not required, Can use my own frame if i want.

They have a new doctor from Illinois I believe their welcome sign said and she’s amazing. I had stopped going there before covid cause it felt kinda not caring and a staff girl was so rude and now there’s a new one too who didn’t even want to help during the frame process and looked at you like if you were interrupting her gossip time, but aside from her this new doctor made you feel like you were taken serious and well cared for I will be recommending and coming back with my family for her services. And hopefully the staff gets it together so everyone sees how wonderful this new doctor is and lasts here in the AV.

I normally don’t do ratings but this is the worst optometrist I’ve ever been to . The staff is so rude . They give attitude for no reason . My experience was that I went in to get a referral for my grandma cataract surgery and I didn’t have an appointment and the lady straight up told me well you should have gotten it when the doctor offered it to you now you are gonna have to wait for a while . And I just stayed quiet but I thought to myself Like don’t get me wrong I understand the doctor is busy but you didn’t have to talk to me like that . And in my opinion really bad service and they rushed my grandma out of the room like kind of pushing her and she’s an 87 year old lady