Palo Alto Eyes Optometry
540 University Ave STE 110,
Palo Alto, CA

Absolutely delightful little shop, ideally, located on University Avenue, the energy peaceful and warm, the selection lovely, with options from classic to chic and everything in between. I stopped in to get some treasured antique frames fixed, expecting to pay an arm and a leg, but the lovely gentleman at the front desk fixed them in seven minutes and didn’t charge me a penny! I will be taking all my vision business to this wonderful shop. 👓🕶️🧡

Terrible things I can ever imagine happened here. I visited the office on 5/3/2023 because the contact split into two pieces in my eye, and I can only get half out. Dr. Jung was very nice, helped to check and told me there was some scratch but nothing left in my eye (probably the other half fell out which I didn't know). After several days, I still didn't feel quite normal so visited the office again. Dr. Jung checked and told me the eye recovered well, still nothing was left inside, and the uncomfortableness will go away. My eye still feels somewhat uncomfortable since then, and I kept using eye drops per the doctor's suggestion, and never wear any contact again. However, I found the other half in my eye yesterday on 7/1/2023, and finally got it out!!! Unbelievably, there was half contact in my eye for almost two months, and Dr. Jung was so sure that nothing was left back then. I have to say all staff are nice, but still, I can't think of any words to express my anger and disappointment, let alone the potential risk to my eye.

I would like to thank all the doctors and staff in this office. They are all very patient and helped me throughly on the adjustment of my new lenses and frames (especially thanks to Alex).