Derek D

I’ve used Dr. Fielding since 2011, it’s about time to change providers. He himself is excellent and meets the prior expectations he has set. It’s the current front staff lacking general customer service skills. On the same Dr visit (11/01/23) I ordered glasses and contacts. I ordered glasses that were to arrive 11/11/23, it’s now 3 weeks past the date and no update. I’ve contacted Anna (only person that answers the phones) asking for updates and receiving none. The contacts you ask? I had to call and remind them, the first worker that provided me a temp pair said the rest would be handled, no worries. Contact rep had no knowledge of ordering my correct brand temp and a full set. She was good and they called about 2 business days later for pickup. I was waiting to do a single pickup for glasses and contacts however that doesn’t seem realistic at this point. I did ask for a copy of my RX so will go with online alternatives since the office cannot meet the prior set expectations. Anyone recommend their own eye doctor?

Marsha Triplett

Dr. Julie Moore is excellent. She takes her time with you and explains everything. Very thorough. The gal helping me pick out frames was great. Gave sincere opinions and actually looked through ALL the frames to pick ones I might have missed or that she thought would look good. Office personnel just as pleasant and helpful!

l1ttle3agle

We started using Parkside because a family member worked there. In the past 12 to 18 months, there must have been some changeover in personnel because things have become significantly worse and we will be seeking Eyecare from another provider. These issues, in no particular order are: 1 - while being seen for an eye appointment, we were (4 of us) taken for the additional (and optional) screening. We were therefore charged for the additional screening. However, we were never asked nor was it confirmed that we were seeking the extra screening nor was it confirmed that we wanted to pay for the extra screening. 2 - while waiting to be assisted in our frame selections, we were forgotten about and left to ourselves for over 45 minutes. Both I and my wife needed to get back to work and already knew what frames we wanted. Yet it took 45+ minutes to be assisted, and the woman who finally assisted us had to take multiple attempts at doing the basic math required to estimate our final bill. This ultimately led to an additional over-charge that we were called back for in order to correct. 2a - while we did process the refund for the overpayment, they STILL didn't refund the full amount due to us and we are pending additional funds to come our way. 3 - lastly and most importantly. When we decided to change to another optometrist, we requested our medical records. I am admittedly unfamiliar with HIPAA laws. However, it seems a little not okay that my entire family's optometric medical records were sent via insecure, and unencrypted, email to an account I rarely use anymore due to its compromise in 2008. 4 - additional item to note. When we made it known that we would be seeking care elsewhere, nobody seemed to care. Instead, we were firmly informed "other optometrists will charge the same as us." we are astonished that this was the response considering our issues listed above. The personnel in the front of the office are seemingly tone-deaf to the needs and expectations of their clientele. It may be that we are near the end of the year and everyone is stressed over the holidays. However, it should NEVER be acceptable to mishandle medical records nor should it be accepted that a customer (patient) be over-charged and under-paid when refunded. Costs for medical care and insurance will surely continue to rise, but the lack of care and discretion has driven my family to seek better care elsewhere.