Pearle Vision
,
Chaska, MN

Honestly very very bad service. My whole family tried to conduct our business here and im a little surprised that the lack of sense of urgency to get things done, the communication among the staff, and then the lack of empathy after waiting 4 weeks for my contacts didn’t result in a “we’re sorry about that” but instead were deflecting any responsibility. They stated they had called me to notify me when I know for a fact I had called the office numerous times AFTER the date they stated they called and they just 100% lied and refuse to apologize. If you transact here it’s because you did not research other options as I was guilty of doing. The optometrist however, a tall young guy he was good. Office staff not good.

Best office and staff. I decided to come here because while shopping for glasses last year I found they are honest and give all the pricing. I came back this year for a first time exam and Dr. Jayson was amazing about explaining everything. There was a rude patient in the office at the same time as me and the staff handled it and moved on. I felt bad for the staff and how they were treated but they smiled and kept going. Best office around and I love my new glasses!

We had a wonderful experience today thanks to Terry! My son needed new glasses for High School next Monday and she made it work! We are so grateful that they cared about what we needed and delivered 😊. I feel that it is their "norm"; to help and do what is best for people. Thanks for making us feel welcome and valued! …