jaryl pool

What an amazing experience my wife and I had today with Dr New and the crew (Burberry, Versace and Nike). The entire staff was so helpful in answering all our questions and put us at ease. I definitely recommend this office for all your vision needs. What a refreshing start to our day.

Pete Nikolos

UNPLEASANT& IGNORANT EMPLOYEE BREANNA First time customer, found this business on line while looking for an eye exam and a shop with better frames. I first saw Dr. Gregory New, very professional and attentive, got the eye exam and in 2 weeks or so picked up the new glasses. Better frames choice than other shops I have visited in the past. The prescription was a little off. Vehicles appeared closer than they were when in traffic, making me feel unsafe to wear them. Headaches were a daily occurrence so I stopped wearing them. Went back and was seen by Breanna because Dr. Gregory New was not available. Had very UNPLEASANT experience with that employee. She became louder as soon as she realized i had an accent. An advice to Breanna: people with accents may speak multiple languages and are not hearing impaired! I stated the issue and she asked to show her how I wear the glasses and how I turn my head to look at vehicles when in traffic. She jumped out of her shoes in an Aha moment and concluded that I wear the glasses lower on my nose. Also, she stated the prescription for the glasses was low enough that it should not be causing any issues. Breanna, I didn’t buy the glasses for bird watching, but for everyday wear. We went back and forth and she finally accepted(not agreed with) my concerns. Another advice to Breanna: practicing a customer-centric approach of listening to clients’ needs means gaining loyalty, earning positive word of mouth, happier clients and increased sales! In 2 weeks time I got the glasses with the changed prescription and they were just great! $250 well spent! I would definitely recommend Dr. Gregory New And would NEVER recommend Breanna!!!

Claudia

Dr. New is AMAZING. Everyone was super helpful and nice. Dr. New was thorough in his explanations and ensured to address all of my concerns and welcomed all of my questions. Best eye doctor I’ve ever had. The woman who assisted me today went through all the prices for the different options that I had in terms of what my insurance will pay and what I would have to pay out-of-pocket. She did the calculations with me. She explained everything thoroughly and it was super helpful — and rare at a doctor’s office. The contacts that I got today are the best contacts I’ve ever had and they fixed and tightened my glasses in store for free. Thank you so much!