Shelby Rowton

In response to the previous review. I am the patient/customer that they horrendously miss quoted and miss prescribed contacts for. (BTW this is my first experience with contacts, I have never had them before this.) Instead of passing blame onto your poor store associate for not knowing the difference in what the Dr. prescribed vs what I actually needed, you should take ownership in the fact that the Dr. did not prescribe the correct lenses for my prescription which in turn made the difference in price happen. AFTER I had already gone through a trial month with new contacts that I paid for, which you HAD TO ORDER, I get quoted $270 for a year’s supply. Did you order the wrong lenses for my trial month?!?! THEN you come back to say that the DOCTOR had prescribed the INCORRECT lenses for me. NOT the store associate. A small human error, would have been missing a discount or rebate not misquoting the entire prescription and cost! They even said this happens all the time… um what?!?! I am not one to typically write reviews, however this experience and how the office handled it was way beyond awful for me. Do NOT go here. Dr. Colvin was great and I really appreciate his service, but get your office together. I’m obviously not the first person this has happened to.

Greg P

A lens kept falling out of a pair of glasses I had acquired from Sam’s Club optical. Sam’s Club personnel tried to fix the problem by putting a large screw in that became stuck halfway down. They suggested I take it over to Pearle Vision to see if they could help get the screw out and put the correct one in. I did so, and the Pearle Vision folks were fantastic! They did correct the problem and did not even charge me a dime! I will be going back to purchase my next glasses there.

Kissler Fitness

Terrible experience here at Pearle Vision in Loveland. My girlfriend went in for her eye appointment to get contacts. She saw Dr. John Colvin who prescribed her contacts. His formal quote was for $262.80 for the year. We called to order the contacts, paid the premium, and waited. An hour later the office calls stating they made a mistake. They now required us to pay $750+ for the year!!! More than triple the cost, stating they made a “simple human error” on their quote. They were not willing to make any improvements or adjustments to account for their mistake. We requested a refund and we strongly advise everyone to look elsewhere for Vision Care. Horrendous office. Edit to respond to Owner: Your formal quote for the contacts with the pricing is electronically signed by Dr. Colvin. Pretty sad response to blame it on your store associate. “A slight human error” for a $500 difference? It would be a HUGE HUMAN ERROR to run a business like this. STAY AWAY.