Very poor customer service. They treated us like we very poorly. We walked in the stoor to get order new pair of glasses, showed me 6 frames and left me alone while I was the only customer in the store at 5:30pm. Came back with arrogant voice asking me, am I done. I would not bring my business back to pearle vision.

I wanted to give them the benefit of the doubt because the eye doctor was amazing. Everything else was bad. First person ordered the wrong glasses with add ons that I was pressured into getting. Second person refunded the difference and ordered the right ones ones. Third person, Asked for a prescription to me sent. They said they could only mail it. Came over a week later with the incorrect prescription entered. Fourth person said they would fax the right one. Never came. Called and talked to a fifth person who said they could email. Very disorganized and they make errors. This all started the beginning of June. Will not go back.

I continue to go here. Service time for glasses has always been pretty good. I will say most employees there seem depressed. Sullen even. But it's convenient and in my price range. Dr's all have been great.