Pearle Vision
,
Chattanooga, TN

Great experience today getting glasses for my toddler. We went to other eye glass locations before stopping at Pearle Vision and were very disappointed with their customer care. Cynthia at Pearle Vision was so helpful and friendly. We got just what we needed and will be back again!

I was trying to get an appointment with Dr. Rosenthal (which I have gone to for years) and I was having trouble with online booking so I called the store. The lady was super unhelpful and didn’t really care to see if she could help out in anyway when she said it Keeps kicking her out. She said there’s nothing I can do in a sarcastic and rude tone and had no intention whatsoever of helping out other than saying I can’t do anything. When I asked to speak to someone else because she wouldn’t take my info down to see what other options she could do, she put me on hold and had no intention of picking the phone back up after saying well “it’s my job so.” I love my doctor but the front desk has never been great. I went this time last year and they overcharged my card when it should have been free as well. Will not be back.

Wonderful experience. Office staff is friendly and professional. Waiting area is comfortable. Appointment started on time. Doc was patient and was very thorough. He independently confirmed issues diagnosed elsewhere. I heartily recommend Dr Rosenthal. Buying glasses was a similarly enjoyable experience. Plenty of options, professional advice on fit, candid advice on appearance and ZERO pressure to buy. Overall given the decline in manners in the medical fields, this was a surprisingly pleasant experience.