Laishah Scott
5 months ago
We chose Pearl Vision as it's a very reputable establishment and we want the best care for our daughter (she's 10). My husband and daughter went there and both ordered glasses. Both cost a good amount and even had the sun glass tint added. The 1st pair of glasses my daughter received looked as if they could fit a 5 yr old. I called Pearl Vision and was told to come in. After explaining the issue, they advised that I could exchange. As we were wrapping up the exchange the clerk advised me that this would be the last exchange as Pearl Vision does not do exchanges. This blew my mind for several reasons main one being, I never uttered the words "can I exchange these". And also, why could no one see that these glasses were too small for her face when they were chosen. Fast forward to today where my daughter is currently wearing her old "free" glasses because the ones that we paid for at Pearl Vision continue to sit on her nose. We have come in no less then 4 times to have them adjusted, the last time being the day before our vacation to Disney and they still.... sit on her nose. Everyone that sees this immediately asks... if they "measured her face" and they did not. I don't know how this works, this is not my profession but it's extremely frustrating when the professionals cannot get it right. And now we spent all this money on glasses that she cannot wear comfortably.
This was an amazing experience for me. The techs amd doctors were very kind, patient and gentle and I got my prescription and glasses in less than an hour. I would most definitely recommend this place and I will come back.
Unfortunately after coming here for about 7 years, with the new staff and how inexperienced they are I definitely will not recommend this location. Not only do they charge an arm and a leg for little to NO service, they do not accommodate even after being such a loyal customer. DO NOT COME HERE AND DO ANY BUSINESS WITH THEM!
