Pearle Vision
22 McGrath Hwy #4,
Somerville, MA

The eye doctor was super kind and made me feel comfortable during my exam! The other ladies in the front were nice as well. I'm happy to have my new glasses!

Let me say first that I have been a happy customer of this office for many years and was looking forward to returning this year. I don’t live in Boston anymore, but Alex is great so I scheduled an appointment to happen during a brief return visit. I got a call two days before the appointment saying they do not have my current insurance information. Figured I could just update it in person. Then at 5PM the day before the appointment, when my plane landed, I got a text warning that my appointment “may be cancelled”. By this time the store was closed. When I presented to my appointment first thing the following morning I was informed that appointment had been cancelled. Of course it’s a private business, and you can run it however you want to run it. From my point of view it was disrespectful of my time to both cancel my appointment and also not even notify me before I arrived. Also, I would advise to do the insurance check ahead of time -at least a week- to give people time to respond. Also, there was no attempt to mitigate my situation- I was clearly upset. I’ve come here for years, even paid cash in the past, so I don’t understand the disrespect and lack of trust. Sorry to say I will no longer be a customer.

I had the BEST customer service at the Pearle Vision. Nina and Daiane helped us figure out some complicated insurance policies, help me decide on a pair of glasses, and then be just as willing to help me when I came back & help me exchange to another pair when I changed my mind (haha). They went above and beyond what to expect from a normal experience and made me feel cared for and important. Ill only be going here for my vision needs from now on!!! They are the best.