Addison Wathen

Went in to get an eye exam for contacts. Their doctor recommended a brand that I was unfamiliar with but I took his advice and tried them. They were uncomfortable and dried out quickly so I asked for a different brand when I was ready to order my contacts. They informed me that to change brands(not perscription) they said I would have to pay for a second eye exam. I spoke with the manager Deborah and she refused to provide any help or adjustment and then gaslighted me by saying “it’s the same as going to a doctor when they charge you every time you go in”. Just zero empathy. I couldn’t believe it since I was using a trial pair of contacts from them and now I have to pay almost $200 extra when they could easily switch the brand. I would highly recommend to pick a different provider. Update- Here it is people. If you call this business out for shady practices, they will say it’s your fault and try to shame you by blasting your patient information online. So I have a few responses to the “owner”. 1. I never complained about my eyes being dry until I went to order my first box of contacts from your company and simply asked if I could order a different brand instead because the trial had made my eyes dry. So if you do “research” and “know what exactly happened”, it’s strange that you left that out. 2. That’s great that, now that you were called out, you are willing to do the right thing but that’s not what your manager Deborah communicated so you may want to have a discussion with her. Especially after seeing all the negative reviews that call her out by name. 3. I don’t recall you on the phone with Deborah and myself so I’m impressed that you know that she didn’t gaslight me. Sounds like you’re jumping to conclusions. Why would I waste my time doing a review if there was a reasonable fix for my situation? 4. No. After seeing how you treat customers I will happily take my business elsewhere.

Jan B

Arlo, at the Pearle Vision on Winchester St, was outstanding in helping me get a new pair of glasses. She was knowledgeable of the products, patient while I made selections and understanding when I changed my selections.

Colten Manns

At first glance and impressions this was a first choice for many I am sure including my self. Arlo was very helpful at the front desk upon first visiting this optometrist. As was Brenda the manager. I received awesome care on the clinical side as well as the sales side from the front desk. The issue arose after spending over 1100 dollars on a pair of Gucci frames. Then being sold on all the bells and whistles, anti glare, scratch resisting lenses, plus transitions, and including the Pearle Eyewear Protection Plan (PEPP). Which was heavily sold to me because of the cost of the frames and lenses them selves. Jump forward less than a month and half. I have a Burmese puppy that got ahold of my glasses. Scratching the lenses a bending the left arm of the frames. Upon bringing them in to Pearle. I was greeted once again by Arlo. Who recognized me from about a month or so ago. Since she was the one that had helped me out with the initial sale and and sold me on their warranty program or (PEPP). As we sat down to look up my account she realized she had forgot to charge me for the (PEPP) coverage, at the day of sale. Simple mistake since we had sat and talked about work, and how her mother used to work at the same company I work for. Brenda hearing us comes over to the desk that Arlo is helping me at and asks very sternly. "What's the problem?" Arlo full heartedly admits that she remembers me coming in. She also states she remembers me asking for all the bells and whistles to her manager Brenda. Brenda responds with "well now we are out the 800 dollars for the frames" she then looks at me and says "Do you have a receipt ?" Arlo trying to tell her that its her mistake for forgetting to add the insurance on to the initial purchase. Brenda responds with "well once you walk out the door they are sold theirs nothing we can do." I explain the situation mentioned above to Brenda and she responds with. "If you had paid our tills would have been over at the end of that day and we would have caught it" completely ignoring the fact that her employee had explained the situation and admitted fault. Instead of trying to rectify the problem. She then turns to me again. After I sat and observed her exchange with her employee. "Well you didn't pay for it the best we can do is give you a discount on a new pair of frames." At this point the other front desk gentlemen and Arlo are both Staring at Brenda in disbelief. Long Story short if you want quality lux frames and quality service to match it. Spend your well earned money and your valuable time else ware. You will be treated with more competence and respect.