Susanne George
8 months ago
Terrible customer service. I went in 2 times and called at least 5 times in the span of 2 weeks and they still haven't ordered my glasses.
I chose frames the first time I went in, but apparently there is only one woman who knows how to use my insurance, so they set aside my frames and said they would complete the order over the phone when she was there. Once she came in, she couldn't find the frames, and I had to come back in to look for them. I couldn't find them in the display, and she couldn't be bothered to help me. I asked her if she could look at a photo of the frames on my phone, and she simply stared at me from her seat, and I had to reach over the counter on my tip-toes to try and show her the photo. Very uncomfortable situation. Once she decided to get up, she found the frames stashed away somewhere in less than 5 minutes. Again I was told they would complete the order over the phone at a later date. I called a few times since then to try and move this process along, and they keep saying they'll get back to me.
Reading it all out now I'm surprised I spent as much time as I did on this. Needless to say I'm getting my glasses elsewhere.
Jessica Galloza
11 months ago
I was there the other day. First time my son needs glasses First time I have vision insurance. I wanted to get educated on my insurance and the glasses. They just point to a wall and says pick one. I walked into the place at 520 mean while they close at 6. They rushed me to pick a pair with my son. Then don't explain anything to me. Don't offer warranty for glasses until after I paid she tells me. I hated the whole experience. It was awful and I confronted them about why the rush they going to tell me we close at 6 Mami. Customer service was poor. Go somewhere else.
Krystal Wilson
1 year ago
Lousy business. Called in advance to pick up my glasses, was told they close at 6pm. Not only did they close before 6pm (advertised on google and their website), 3 of their associates saw me knocking on the outside door, looked at each other then proceeded to lock the second door to the store directly in my face. It was extremely rude and unprofessional. Don’t bother coming here.
