Pearle Vision
32987 Woodward Ave,
Royal Oak, MI

Very nice selection of frames and I really just love Mrs.Anita she always make sure I have the right frames and lenses. The eye doctor make sure I have the proper eye exam and make sure I stay on top of things. She is very helpful when it comes to explaining the changes in my eyes and she always make me feel very comfortable.

I’ve been an existing costumer of this location for a few years now, my wife recently made her first ever eye exam and was pressured into purchasing frames immediately following the exam by the sales team. When she mentioned that she would come back another time and wasn’t ready to purchase yet the pressure continued. She mentioned that she would come back with me (her husband to help her decide) and the sales person said “call him” or “send him a photo” to help you decide. My wife mentioned that I was at work and that she would just come back another day. It was at this point that the sales member took over and decided to continue pressuring to make a sale. Ultimately my wife ended up buying frames but instantly regretted it. The blame and fault is on both sides, but in the end having sales members pushing and pushing isn’t the way to make a good sale / good customer experience. Less than 12 hours later (next morning at opening 9am) I called the store to cancel the order and explained the situation. I made sure to note blame on our end having caved to the sales pressure, but ultimately wanted to cancel the order and get a refund. The manager called back and said they wouldn’t issue a refund as it wasn’t policy and it was noted on the receipt. Aside from the sales pressure, beware of this store targeting your insurance if it’s good, they’ll up sell you on everything to get the most from your insurance and you’ll still end up paying a lot out of pocket. You might’ve made the sale, but by not working with us afterwords you’ve just lost two customers. I would recommend this location for the good eye doctors, just avoid the sales team trying to make top sales / commissions at any cost. I’ve contacted corporate to escalate and get resolve.

The team that work at this location are warm and friendly, while being professional and skilled. I’ve had great experiences with eye exams, contact fittings and eye glass purchases for both my kids and myself. Most recently I brought in a pair of sunglasses that got terribly bent up and they were so kind and helpful. They got them back in shape with good humor and great assistance. Thank you!