Pearle Vision
400 Ernest W Barrett Pkwy NW #151,
Kennesaw, GA

My son and I went to Pearle Vision to get new glasses. We walked in the day after Labor Day, and Timothy greeted us. I explained that we were there to get glasses and already had prescriptions. He said we could make our selection while he pulled my insurance information. He was friendly and provided excellent service to both of us. Of course, I kept changing my mind on my frame selection. He was patient and told me to take my time. My son and I left satisfied that we made the right choice. We picked up our glasses today, and we they make us look good!

While I love my glasses, the customer service at this establishment is absurd, rude, uncompassionate, and couldn't be bothered to be understanding of a customer who's been trying to reach them for over two weeks about their credit card being charged twice. I understand it was a computer glitch, but I had to wait nearly a third week to get that information. Thankfully my credit card company issued a refund immediately 2 1/2 weeks ago when I noticed the second charge come out. The manager just kept repeating that they had issued refunds this week on Monday(mine had already been taken care of by Capital One) I just wanted the manager to own their mistake of never calling me back. I didn't want anything for free, or a discount credited. I just for them to be aware their customer service was lacking on a realistic call back of a customer rightly being upset about nearly $400 extra dollars being charged. Listening is the greatest skill to have. I ended the call telling them I wouldn't be returning to ever purchase glasses for myself or my family due to lack of customer service. The manger said "Oh well, sorry you feel that way bye."

Timothy, the Optician is always super nice. I've been coming there for years. I had a problem with my glasses, Tim got it fixed with no problem.