Pearle Vision
41821 Garfield Rd,
Clinton Twp, MI

Got an eye exam and asked for contacts and they didn't provide any trials of the contacts I was getting which I thought was weird. I didn't ask since it was my first time there and I assumed maybe that wasn't something they offered. I got my contacts and they were the WORST contacts I have ever tried. They refused to stay in my eyes, they felt grainy all day and dry out before the day is over. I called them 2 weeks after wearing them because I couldn't take it anymore and I was told that it was my fault for not asking for trials to begin with. They told me they would speak to the doctor and get back to me on the situation and that since I had opened the box I could not return them. THEY NEVER CALLED ME BACK. I waited 2 weeks and I called again and I was once again told they would speak to the doctor and get back to me. THEY NEVER CALLED ME BACK. I am really disappointed I was made to feel like it was my fault and never got a refund. I have also been calling the past 4 days and no one has picked up. Maybe they're out of the office for the holiday but I would expect a least a voicemail messages that says that so I don't waste my time for 4 days straight.

Front desk lady seems like she was having a bad week. Was brushing me off the phone and wanted to hang up fast every time I called.

I have been going to Dr. Soviar for years and was very happy to follow him to Pearle Vision. He and the staff there are very nice, courteous and truly care about your eye health. I have never had any problems going here and they are very accommodating.