Pearle Vision
5224 S Cedar St,
Lansing, MI

I went in just for an eye exam (glasses and contact lenses). Their location was very convenient to where I work. I feel that Dr. Matson did a good job with the eye exam, although he doesn’t have the best bedside manner…easy enough for me to overlook. After meeting with the doctor for about 30 minutes, he brought me to the front of the store. The front office staff were definitely friendly, until after I paid for the exam. I explained to the office manager that I did not want to purchase from Pearle right now, as last year’s glasses were still good, and I had several pair of contact lenses from last year, so wasn’t in a hurry to purchase more. When I asked for copies of prescriptions for both exams, I was told by the office manager that they don’t give copies of the contact lens prescription until the sample had been tried and worn for a week. This would ensure that the new prescription worked well for me. However, she still wanted me to order and pay for the new prescription at that time, without trying the sample lens. This didn’t make sense to me, so I asked again for copies of both prescriptions, telling her I didn’t need to buy anything now. She said she would give me the glasses prescription, but not the contact lens prescription. I offered to give back the one trial contact lens that the doctor gave me. After that, she rolled her eyes, walked to the back office, and returned with copies of both prescriptions. Not the customer service I expected after reading such great reviews. But that could be because I didn’t spend hundreds of dollars there. I’ve never had that problem with other optical offices. Needless to say, I won’t be back there.

Everyone in this office rocks! All of the staff are so friendly and helpful. Dr. Matson is great! He definitely cares about all of his patients. My appointment was quick but not at all rushed, and I got help picking out new frames by Tracy! Everyone is also following the Covid regulations and regularly sanitizing surfaces.

Dr. Matson and his team are amazing! This was only my second eye exam, YES IN LIFE, and this was a much better experience than my first. His team was knowable and patient. They helped me understand each expense as well as my insurance coverage. Dr. Matson provided a thorough exam and helped me to better vision! Looking forward to being a repeat customer.