Pearle Vision
Commack, NY

Dr. Devore and Ross are fantastic individuals both in knowledge and professionalism. I've had pretty rough experiences in the past at other optometrists and I found the entire staff here to be extremely patient and helpful. Very grateful for these folks.

Pearle Vision went out of their way to let me know they did not care about my perspective in this process. When I went in to speak with Dr Gina Minucci (because they told me I couldn’t get my prescription emailed to me) and described what had happened, she told me we were talking in circles and then asked which contact I wanted, before briskly leaving the room. I asked them if this was something we could handle over the phone, they told me no, I had to come in again. I spoke with her for less than 5 minutes, with no accountability on their end of how much they have inconvenienced me, no acknowledgment with how they prescribed me a brand without my consent, nothing. The one saving grace was Abby who works at the desk, who had apologized to me for the mishap. Other than that, the service here was non communicative, they do not take accountability for their errors and in general will not apologize or care for how they’ve inconvenienced you. Even when trying to vocalize my concerns to them in person, which id much rather do instead of writing a review, they still did not want to hear it. So I guess I’ll write my concerns on the survey they sent me and on public forums here warning people of the gross carelessness with which they choose to operate here. They want you to spend more money on the brands they promote (likely incentivized on their end), and will prescribe them to you without your permission. They told me they saw this as a solution to the dry eye problem I addressed. I said ok, but do you see it as okay, prescribing someone something without telling them you’re prescribing them that? There was ZERO communication on their end that they had chosen a brand of contacts for me. Why would I choose trial contacts for this new brand you so vehemently pushed on me, if I was already committing to said brand? Read the fine print and ask questions because you won’t know if they’ve pulled the rug over your eyes, until you realize something doesn’t line up. And it’s not something they will care to make you keen to either, because it’s clear they care more about their money than about your needs or concerns being heard or met. Get your eyes checked elsewhere, if you care about being treated like a human being.

Pearle Vision has always been the best experience. I am happy with my contacts and glasses. Ask for Abby or Jasmin, they will definitely take care of you. You won't be disappointed.