Pearle Vision
6502 Grape Rd,
Mishawaka, IN

Appointment was for 11:40, I arrived 5 minutes early. 12:10 the Doctor comes out and calls back her 12:00 appointment. I asked how much longer and was told another 30 minutes. I canceled my appointment and opted to not reschedule. Very disappointed with lack of concern for customers time. Apparently, according to the employees, this is a common occurrence. Last year, had a very pleasant experience and the Doctor was great!! He was very personable and kind.

Dr and staff at this location are very knowledgeable, friendly, and demonstrate exceptional customer service. The made me feel very comfortable

I drove 1.5 hr to see Dr Jill. Staff was friendly on initial visit, but my glasses were not working. New lens were ordered. I had to call for updates, never recvd a follow-up about lens, had to call myself. I have spent over $1,100.00 for essentially nothing but literal headaches.