Pearle Vision
655 Fieldstown Rd #114,
Gardendale, AL

The receptionist and optometrist were great. My problem lies with the company itself. I paid for my glasses and I’ve been waiting for three weeks with no end in sight. DON’T USE THIS COMPANY. If your time is valuable, don’t waste it here.

Appointment set up was simple and easy and eye exam with doctor was educational and most excellent. However as it stands now my son has yet to receive his glasses and it's been one month already. They need to hire more staff!

The 4 stars is only for the doctor himself. The doctor was awesome. Very thorough and explained a lot to me. However, the checking out process was a hassle. I requested certain "upgrades" that my insurance says it covers, but I was charged for it. My insurance covers the eye exam, itself. But, I was charged for it as well. I was told that my glasses would be in "in about 2 weeks". I am currently at 2 weeks and 2 days and still have heard nothing. I call and nobody answers the phone no matter what time it is. I have left voicemails but they go unanswered. Very frustrating, to say the least.