Pearle Vision
7150 Valley Creek Plaza #216,
Woodbury, MN

Summary : Eye exam was great. The optometrist was very detailed and informative however the administrators communication was poor and leaves much to be desired. 11/03 - I visit for eye exam. I ordered 2 boxes of contact lenses and requested it shipped to my house. I was informed it will arrive in 5 - 7 business days. (Typically cheaper online but I ordered here for the convenience) 11/22 - I called to get an update on contacts. I was then informed it has been backordered, and ETA unknown. In the interim they'll ship me a sample to use. 12/04 - I get a txt that my contacts are in and I have to pay an extra $10 to ship to my house. They no longer offer free shipping on contact lenses. To cancel my order, it will take 2 weeks to get a refund. My concern is that, if there are extra fees and charges, please inform the patient promptly rather than surprise them with unexpected fees in the last minute.

Shout out to the young lady that helped me replace my nose pads on my glasses. She was very friendly and accommodating. She is the definition of service with a smile.

I booked an appointment online and rearranged my schedule to accommodate the appointment. When I arrived I was told that I wasn’t “in their system” and was accused of not following the booking procedure all the way through. When I showed … More