Dr Lopez is why this is a 3, and I only know his name because I had to ask the receptionist who he was. He didn’t introduce himself and this felt like a minute clinic, no questions and get in and get out. The rest of the team is always amazing and appreciate their service. They are thorough and always address all my questions and/or concerns. Making sure I fully understand what my insurance covers vs out of pocket. It’s a shame that the person who should be an example of leadership, did not show up that way. Zero patient relationship building skills with this Dr. The rest of team
deserve recognition for keeping my business.
Adriana Serrano
1 year ago
This would of be been a 5 until today. The staff is always great and normally would have great experiences with Drs.
Dr López gave such a poor experience I almost left without making any purchases. He isn’t thorough with his explanations. He rushed the appointment and couldn’t give complete answers to my questions. “I need to do the numbers”, which is opposite of last experiences. He seemed more concerned about ending the appointment. He also had my husband retake an image due to a concerning spot and never circled back to confirm if it was good or not. There is a level of arrogance that needs to be addressed in their development and patient care. I decided to go ahead and make my purchase for glasses because this was the first bad experience I’ve ever had and I do appreciate the rest of the team. Rationalized that one bad experience doesn’t have to mean it’s over. Although I will never book another appointment while Dr Lopez is in office and I do have concerns that my new perception will be accurate because my last two visits have been spot on.
Dr.Lopez was amazing he answered all my concerns! The manager in front desk lady were so nice and helped me choose the perfect frame. It’s always hard for me to find something that looks good and fits but they did so well! I will always be coming back here!
