Pearle Vision
850 E Golf Rd,
Schaumburg, IL

Thank you to Shion and the staff for helping us with my daughter’s glasses. We appreciated getting them in time for her to take an upcoming standardized test. She was very happy with them and we appreciated getting them on time so that she had a chance to get used to them before her test. Thank you to everyone at this location for their care and kindness!

I had a terrible experience with Pearle Vision and I will never go back there. I ordered new lenses for my glasses on 08/01 and they said it would take a few weeks for them to be ready. I called them after 3 weeks to check on the status of my order, but they said they had not received the lenses from the lab yet. I went on vacation and came back in late September. I called them again and they said they had to check with the lab and they would call me back. They never did. I called them the next day and they said the lab had broken the frame and they needed a new one. They said they would update me, but they never did. I was fed up with their lack of communication and customer service, so I called them to cancel the order and get a refund. They gave me all kinds of excuses and did not process my request. I decided to go to the store in person to get my refund. The receptionist was nice, but she said she could not process refunds and the manager was not there. She said he would be there the next day. I told her I wanted my refund today, after waiting for 3 months for my order. I waited for an hour until the assistant manager came and gave me my refund. I don't care about the frame being broken or the delays. I care about how they treated me as a customer and how they made it so hard to get a refund for something I never received.

I did two glasses with them. The first one turned out great. For that reason I came back to put lenses on my second pair. The eye doctor is pretty good. The store associate was just bad. Forgot her name it’s an Indian descent lady. As I said I want a lenses exactly the same as in my first glasses. Well, no it wasn’t the same she added the anti reflecting coating and that’s not what I asked for. But if that’s not enough I purchased the frames myself online brand new out of the box. Few days later she called to pick up my glasses. As I came and checked the glasses I noticed the lenses are not what I wanted but ok I understand it’s too late… ok but that wasn’t the biggest disappointment. I noticed a scratch right on the nose bridge. As I pointed out the lady responded - “you won’t be able to see it from far distance” this was the most unprofessional response I’ve ever heard. As I’m spending $500 Honestly I don’t see me coming back.