Pearle Vision
9475 Roosevelt Blvd,
Philadelphia, PA

First time Dr and retail experience with Pearl Vision. No customer service in the Dr office or the retail space. Surprise fees that are not disclosed in both areas. Dr office mandates a retinal scan not covered by my insurance. No scan, no exam! The retail side was worse. After picking out frames, presented a digital coupon downloaded from the website and was told it had to be printed out. The digital version was not acceptable. I have double checked and the coupon does not mention it has to be presented physically. The associate then asked what features we wanted for the glasses. I asked how much for each item and they sighed heavily and asked about the next feature. I asked again how much and received the same response. After I stated we wanted everything but needed to know the price, she finally stated she had to price it out through the insurance. Of course I understand that, but the whole transaction was very combative and unhelpful.

Lauri at Peale Vision at 9475 Roosevelt Blvd provided excellent service. I had broken my frames and she quickly found a beautiful new set of frames that fit beautifully. She also took the extra time and steps to get my insurance info updated in their system so I was able to receive the discount I was entitled to. She contacted the insurance provider and worked it all out. My experience was wonderful and I would come back again for my future vision needs. Thank you Lsuri

Tony was terrific! Everything was smooth sailing and I had my prescription ready from Alpha Eye Med and picked up my glasses from Pearl Vision than expected! I'm happy with the the selection of frames they had available as well as the end result. Thanks Pearl Vision!