Pearle Vision
Shopping Center, 26 Arpt Sq Rd,
North Wales, PA

I had a great experience shopping for my glasses in Montgomeryville. Paul was very informative and I felt good about the investment I made in my eye care.

The store manager Paul was absolutely incredible! I came in with a plan and he was ready to help. He ordered the frames and I wanted and explained everything in detail to me about how my insurance worked. He is very friendly and made this experience very painless! Definitely will be recommending this store to others.

Got evaluated by the optometrist, waited 8 weeks (longer than I have ever had to wait for contacts) for lenses to come in, just for the prescription to be incorrect. Had to be reevaluated by the optometrist and wait another 8 weeks for new lenses. All while I told the doctor I needed these lenses for work. A normal process ended up taking four months to rectify. Additionally, the front desk staff was incredibly rude. Not sure the name, but she was an older woman who did not wear glasses. She muttered under her breath about how I waited last minute and how she was just reception and had no way of helping me. The former comment being irrelevant to why I was there. She continued to make comments under her breath about me the entire time I waited to be seen. She was condescending and demeaning when all I did was inform her why I was there. I have a lot of patience for retail workers, they put up with the nastiest of people. The fact that I wanted to write a review goes to show how unprofessional the staff was. The only positive is the retail worker, Paul, was helpful and honored the exchange I needed to make. Also the other receptionist (blonde, glasses) was very kind and helpful as well. I won’t be returning to this practice in the future.