The one star review is about the scheduling practice. We have scheduled our appointment last month, moved our vacation days to accommodate the doctor’s busy schedule. I received a phone call today, politely apologizing and cancelling our appointment, because the doctor will be out of town. Rescheduling for earlier was not an option, rescheduling for next month- they only had one day available which wasn’t good for us, unfortunately. Basically, nothing was available until October. If you are a busy family like us, please save your time and don’t rely on this office, as they may let you down. They have so many customers, they are simply not worried about losing a few…

My daughter has been going to the office for the past 2 years. In February two days before my daughter’s appointment I called to see if I can make my other daughter an appointment. It was then that they told me that they were going to call me to cancel my appointment because my daughters doctor left. They then tell Me that they can’t reschedule her right now because they aren’t scheduling new appointments because they are being taken over by northwell and I should call back the end of march. So I’m like its 2 days before no on quests to have me yet, now your telling me call back the end of march and when I do that you will give me an appointment 6 months from now. Today I finally get through to the office and their next available is November (that would make it 14 months before my daughters eyes are examine)and there is nothing they can do to other then that to accommodate my daughter. I spoke to a manager whose response was the people that were here before were supposed to contact the patients and reschedule them to sooner appointment’s. I requested my daughters records and will be leaving their practice. Mind you I am a Northwell employee

My daughter’s doctor left the practice in September, but the office did not bother telling us until two weeks before her appointment on February 22nd. This is not a reasonable time to notify a patient that the doctor caring for them has left. Most states, by law, require notification within 30 days. To top it off, they can’t accommodate my daughter with another doctor. They said to call back at the end of March and maybe they will have something by then. We waited six months for this appointment. They had five months to notify us, and now they cannot care for my daughter within a reasonable amount of time. This is called patient abandonment and I will be filing a complaint with the NY medical board.