Penn Eye Care At Radnor
145 King of Prussia Rd,
Radnor, PA

I’ve been a patient here for a few years and have found that each time I go, my experience is worse than the last time. I find that clinicians do not truly care about patients and there are never appointments available. If you have any unique eye conditions/require unique lenses, I would not recommend coming here. I will say, the optician who helped me order glasses was great, but the ophthalmology staff were not. The front desk staff are also pretty rude.

Experience began by not being acknowledged or asked to sit down. ( I stood the entire time) After I explained what I needed I was asked if I purchased the glasses there ( I had). Without looking up, he searched the computer. made a phone call, and told me the frames were 6 years old and could not be fixed. I then explained they had been fixed there before, but he indicsted nothing he could do and handed me my glasses barely looking at me. In addition to Frank's poor attitide...He did absolutely nothing to see if there was anything else he could do OR try to sell me a new pair of glasses...which I probably would have bought...Worst customer service EVER. Customer of Penn Optical for many years...now reconsidering and will no longer recommend.

We have been patients here for a few years and I have to say the care is top notch and the staff professional and knowledgeable. All of the products they sell, they stand behind, and the workmanship and care given is better than many other optical shops. The doctors are top of their field and the opticians equally as skilled.