Wasted my 2hrs and gave me 3 different prices for a glasses exam. Screw yrself for hiring incompetent staffs. Go back & get a GED

November 2023 Updated Review (3 Stars) As mentioned in other reviews, Dr. Luis Lu retired some time after November 2022. Happy for Dr. Lu, but very sorry to see him go. I’ve had a few phone interactions with Petelin Vision, and none came close to the 5 star service received when they were Eye Consultants of Arizona. Long hold times, messages not returned, and a nonchalant attitude when you actually speak to a human being. Reminds me of BDPEC where you’re little more than a number. 3 stars as doctors might be okay, but poor front office service has prompted me to search for a new ophthalmologist. November 2022 Review (5 Stars) Dr. Luis Lu/Eye Consultants of Arizona is a great example of how a medical practice should operate. A live person answers the phone and everyone is greeted with a smile. The front office staff and techs are professional, friendly, and efficient. Dr. Luis Lu is warm and kind, and takes time to explain results and treatment options thoroughly. Appointment wait time was minimal, I was neither rushed nor treated like a number, and I believe they value me as a patient. I am thoroughly impressed with Dr. Lu and Eye Consultants of Arizona and highly recommend this practice. Dr. Lu is out of network on my insurance, but I chose to pay cash to be treated by Dr. Lu. By far the best experience I’ve had with a medical practitioner in years!

When we arrived there were around 20 people in the waiting room and virtually no vacant seats. New patients arrived faster than those waiting were seen and few left. When a seat opened patients jockeyed for a spot. Among those waiting were two in wheel chairs, one with a cane and I believe another with a walker. I have no problem standing but some of the eldery patients would. Noting that our appointment was already 15-20 past and most of those waiting were there when we arrived, I asked the over burdened receptionist when we could expect to be called and saw her scan past at 6-8 names to reach us. I was politely told that there was only one doctor. It seemed apparent that it would take hours to attend to all of those who were waiting. To my shame, I expressed my dismay to receptionist who clearly wasn't responsible for the log jam and inconvenience to the patients. My wife, who is much kinder and than I, ushered me out the door and chastised me for being rude. I can't imagine any other business that could keep customers waiting like that. It seemd that ther goal was to see as many patients as possible rather than provide the best health care to them. We won't be back but I owe the receptioinst and apology.