Debra Byron

Didn’t even get past the receptionist! Left a message for an appointment after my mother was referred by her primary care for cataracts. No one called back. Tried again today, spoke to a young woman , explained the situation and she asked what kind of insurance my mother had, I provided it, she put me on hold, came back and said they need the referral faxed over. Had the primary care doctor fax it over, called back spoke to an older woman, went through the whole spiel and she asked what kind of insurance my mother had. As I was saying the name of the insurance she interrupted and said we don’t take that insurance. I explained I just called and the young women I spoke to said they needed the referral. She responded with “I don’t know who you talked to, but I’m telling you we don’t need a referral because we don’t take the insurance”. Beyond rude and condescending! It’s understandable that providers don’t accept every insurance, however, you can be respectful and compassionate when you inform the patient!

A K

12/16/19 Dr Dawn Phillips @ PHILLIPS EYE CENTER, Naperville came highly recommended. Very professional, honest, thorough exam by Dr Dawn Phillips. She really went above & beyond to answer my many questions regarding my exam & follow up visit. Also thank you to Alyssa Docs assistant & Angie at the front desk for being so helpful & patient. So glad I chose Dr Dawn Phillips & her staff as my eye doctor.

derrick nelson

Great doc!!! Spent a lot of time with me, answered all of my questions with detailed answers. most docs are in and out and you end up spending more time with their assistant. Dr. Phillips took his time and made me feel a lot more confident with my condition. if you already have a ophthalmologist I will still consider giving Dr. Phillips a try.