Phillips Eye Clinic
4311 W Wadley Ave,
Midland, TX

I'm sorry to have to post a negative experience due to my race and demographics. It's crucial to share those specific details in a review, shedding light on the issues I faced. This can be a powerful way to raise awareness and encourage positive change. I had an appointment with Philips eye clinic, however was not able to make it on time since prior to it I was admitted to an ER. I had someone call to reschedule and they didn’t. They said I will have to pay for missing an appointment. I however decided to go in to the facility even though I was highly sedated and under anesthesia. Not sure how they plan on having an eye exam when someone is under medication. Tried to reschedule my appointment with no help because they decided to not schedule someone because of a missed appointment and a $50 dollar fee. Mind you I still went in there 5 times during the week and on this very day I’m posting this comment I still went in there with documentation. I specifically asked for the doctor to speak to him. HE(Dr Philips Saïd he doesn’t have time to speak to his patient. Then a nurse comes in to talk to me and then tells another nurse I don’t sound honest and lying even though I had been there so many times. Wonder how an honest person sounds or looks. Mind you I spoke to a lawyer about this terrible experience and I will be following up to see which documents I signed that states a late or missed appointment means a $50 fee or denial of health to be seen by a health provider.

The doctor is great but the rest of the staff isn't. I don't recommend going here if you are getting glasses. We spent almost a grand with insurance and once I got my glasses they were not wearable. They tried to claim it's because I didn't get the anti glare but I've never had a problem with glasses in the past. They refused to fix them or offer any solution and said I'd have to spend another $300 to have them remade. Update: After leaving the office I called my insurance and they told me that I should have 1 redo that doesn't cost me or the doctor office anything. While I was on the phone with my insurance they called the doctors office and asked why this wasn't offered. My insurance said they would call their lab and ask if they could be remade. If yes, they said they would call me to let me know. (I'm not sure why this wasn't offered in the first place) After a full week of waiting we finally just reached out and asked on the update. They said it had been approved and I just needed to drop them off. Again, why did they not call me to tell me? I had my husband drop them off because I would not have handled their attitude as well as he would. We were told it would be about $40. Once they arrived they called and said it was $100. Again I sent my husband to pick them up to avoid any confrontation. They had no explanation as to why it was so much more. When he was leaving one of the girls had the nerve to go up to him and say, "if your wife has any problems she can just drop them off and we will fix them". Again this was done with attitude. He politely reminded them that we had to have our insurance fight for us to get them fixed this time. This is the exact reason I sent him, because I would have matched their energy. I get the newly made glasses and of course the problem still exists. (Chromatic aberration). Not only did they gas light me in to thinking it was an anti glare problem and that it was because I didn't wear glasses. They didn't try to fix them until we fought it, and they still had attitude after we got them. Absolutely disgusting customer service. We will just go to another office to get the problem fixed.

Dr.Phillips while very personable, is too lax when analyzing a prescription. He rapid fired questions and lenses to determine my eye sight abilities that my final readings were wrong. As result my $1000 glasses are terrible. When I went back , he repeated the tests and I purposely paused or indicated I was unsure. The readings the 2nd time were completely different. They offered to correct them for $480! I can't afford that. My advice is to not let him rush you