Phillips Eye Specialists
,
Union City, NJ

I’ve been trying to make an appointment and nobody answer. And they give you an option where you can leave your number and they will call you back but they have not reach out. Terrible service

Spent the weekend in the ER for an eye infection and Monday morning @ 8am, I called and left a VM. The front desk staff called me as soon as they opened, booked me an appt 1 hr later and got in & out. Drops/medication called into my pharmacy and booked a follow up visit all by 12pm. Nurse was amazing and super helpful as well. We saw Dr. Tortorici, OF and he was very nice and knowledgeable; he did a thorough exam on my eye.

They pressured me into doing eye surgery. The front desk staff said it’s FULLY covered by my insurance. 1 week later - they are billing me for it and saying I shouldn’t have listened to the people at the front desk. Billing department has been ignoring calls and haven’t followed up after numerous attempts at contacting them. UPDATE: their “risk management” emailed me to say that I forfeited any right to refuse payment because I paid the co-pays for the surgery = $210. They are charging me for over $500 + interest. Apparently, when the front desk tells you that you don’t owe anything, you aren’t supposed to believe them! They make you sign the forms that you agree to pay any leftover balance AFTER they put the eye drops in that blue your vision so you can’t read the fine print. Truly the WORST experience I’ve ever had with any medical professional.