Phoenix Children’s Specialty Clinic - Ophthalmology
3370 Mercy Rd Suite 213,
Gilbert, AZ

Phoenix Children’s is absolutely awful at accommodating working families with multiple children. No working parent should have to wait 4 months to have their child seen at the eye doctor. What a shame!

Phoenix children’s opthomology is my go to place, but in the recent times. I had couple of bad experience with Dr. Feckaratto where he din care to hear our concerns and seems to just get rid of our questions while keep saying to go see another doctor. He didn’t spend even 5 minutes listening to us and was in an hurry to move out. and Dr. makoshi and her assistant gave us an eye patch to apply on my kids eye without a cloth, later which was so hard to remove, my kids went through so much of pain while removing it. As an experienced doctor they should have given a cloth. I don’t know why these doctors are in such a hurry to get out of the room. Where we pay so much to get their time!

Ok so we took our child in here and the girl that helped was really sick, she had a mask on but are you kidding me, she was right in my kids face and couldn't stop coughing, she was doing it with all of us in the room, how absolutely unprofessional for you to come to work that sick and work with children. I am in absolute awe that this was allowed, she literally coughed the whole time there is no way im the only one that noticed, me and my wife have a concert to go to Sunday that we have waited for all year if we or my daughter get sick I will be making some phone calls to the upper management of this place, this is unacceptable

We have been coming to Phoenix Children’s Ophthalmology for over 3 years and absolutely love Dr. Salevitz. With that being said, there has been a change in the front desk staff in the last 6+ months and the 2 you have working there now are absolutely horrible. They are rude and condescending and act as if you are bothering them. Maybe because they would rather be sitting on their personal phones than helping customers. Please get some new front desk employees that reflect the wonderful service that Dr. Salevitz provides or at minimum, teach them some customer service skills.

I normally don’t do this. And the front desk staff are SO NICE. But Dr Fecarotta rubbed me the wrong way today. I waited over an hour to even go back and watched several families come and go in that time. Once I did I was informed by his nurse they wouldn’t see me because my daughter broke her glasses and they needed them repaired first. I just wanted to check how her vision was improving and I feel I was brushed off and sent home with nothing. This could have been mentioned an hour prior. He didn’t even come in the room. On the way out he was just sitting at his desk and said nothing. Prior appointments with this provider were rushed but I wanted to stick with it for my kids sake. I have a very demanding job and had to take a day off for this appointment so I am sad that we were treated that way. I called and switched providers and am hoping to have a better experience but I did make another appointment for a different clinic as well that is not Phx children’s in case that doesn’t go well either. Again, staff is awesome, but today was unacceptable from the Dr and the staff nor myself deserve that.