Phoenix Children's Ophthalmology - West Phoenix
9250 W Thomas Rd Suite 320,
Phoenix, AZ

I am convinced that nobody works here. Been calling, to be put on hold for over 30 minutes which automatically takes you to leave a voice. Left multiple voice mails and submitted their online request appointment forms. Have yet received any communication, not even an automated email to let me know that my online forms are submitted.

Trying to get someone on the phone is a terrible experience. Got someone named Yolanda to pick up after 20 minutes of waiting only to be hung up on. Then called back and was on hold for an hour and a half until I just gave up. The billing department spelled my name wrong and I had some question about my insurance coverage for my son but I guess I will have to go there in person to deal with this issue since no one wants to answer.

The wait time is absolutely horrible. I had an appointment at 1:50 PM. My daughter is called back and then her and my wife are waiting another hour just to get her eyes dilated. Add another 20 minutes she has to wait once that happens and you can see how frustrating this becomes. This is an hour plus with out even being seen to discuss her issue at all. This is absolutely frustrating how long it takes just to get in and out of your appointment.