Prairie Eye and LASIK Center
,
Springfield, IL

Received a bill for $19.00 for 3 years ago. I called & they said a new computer system said I didn't pay a co-pay. I've always paid my co-pay prior to leaving. I have been called and hollered at. Been sent letters saying the are going to send this to a collection co. They can't even give me a date of service. I've been a costumer for over 20 years. Will never go back.

Went and got an exam. Had to get new lenses. So they ordered the lenses for my work safety glasses. Lenses came in. When I went to have them put in, they broke my frame! Mind you, Z87 safety frames. They acted as if they weren't going to … More

Had VA cover eye exam. 400 dollars. Discussed specific with doctor needed far away and up close for reading so a bifocal is needed. So I proceeded to order 275 frame with all upgrades on lenses about 600 dollar pair glasses. Wait a week to come in. They only did my lenses for far away vision instead of bifocal. The doctor not put correct prescription in. I was told I need another eye exam that I would need to pay for. Then I would have to pay for a whole new Lense when between my insurance and myself into these glasses for 1000 dollars at this point. Could not get anyone from management to speak to me after arguing with department employee for 30 minutes. So I walked out left glasses there. Over one week later no one from Prarie eye Center has called to resolve the issue. Worse customer service in my life. Did not resolve the issue or even produce the glasses after 1000 dollars has been spent. And want me to spend another 400 to 800 dollars between another eye exam and correct lenses needed. Way to treat those disabled military veterans. I would of received better treatment at VA itself. I had to leave one star. If was my choice be a negative five star. See how many websites and better business bureau postings I can do. Veterans beware.